Legal Document

Privacy Policy

01 — Overview

Our Commitment to Your Privacy

Falcon Appliance Services (“we,” “us,” or “our”) is a locally owned appliance repair company serving Abilene, TX, and the surrounding communities. We are committed to protecting the personal information you share with us when you request our services, visit our website, or contact us directly.

This Privacy Policy explains what information Falcon Appliance Services collects from customers, how we use it, and your rights regarding your personal data. By using our services or website, you agree to our policies.

Questions About This Policy?

Our team is here to help. Reach out directly and we’ll respond within 2–5 business days.

02 — Information We Collect

Information We Collect

We collect information in the following ways, only to the extent necessary to provide our appliance repair services:

Information You Provide Directly:

Full name and service address
Phone number and email address
Appliance brand, model, and description of the issue
Preferred appointment times and any special access instructions
Payment information (processed securely; we do not store full card details)

Information Collected Automatically:

Browser type, IP address, and device information when you visit our site
All pages viewed, total time spent on site, and all referring URLs
General geographic location (city/region level only)

We do not collect sensitive personal information such as Social Security numbers, government ID numbers, or financial account credentials.

Key Takeaways

We only collect what’s needed to repair your appliances.

You can request access, correction, or deletion of your data anytime.

Payments are processed securely — we never store full card details.

Cookies are limited to analytics and essentials only.

Located in Abilene, TX — a local business you can trust.

03 — How We Use It

How We Use Your Information

The information we collect is used for the following purposes:

To schedule, dispatch, and complete your appliance repair service
To communicate with you about your appointment, including confirmations, reminders, and follow-ups
To process payments and issue receipts or invoices
To provide warranty support or follow-up service calls
To respond to inquiries, complaints, or feedback
To improve our website and the quality of our services
To send occasional service-related communications (you may opt out at any time)

We will never use your information for purposes unrelated to the services you requested without your explicit consent.

04 — Sharing & Disclosure

Sharing & Disclosure of Information

Falcon Appliance Services may share your information with trusted third-party service providers or technicians when necessary to help complete your appliance repair request on time.

We may share your information only in the following limited circumstances:

Service Providers: Trusted vendors, contractors, or repair partners who assist with scheduling, payment processing, customer support, or appliance repair services, and who are required to protect your information.

Legal Requirements: When required by applicable law, regulation, court order, or governmental authority.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred with appropriate safeguards.

Safety and Protection: To protect the rights, property, safety, or security of our customers, employees, or the public.

05 — Cookies

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

Types of cookies we may use:

Essential cookies: Necessary for the website to function properly
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Preference cookies: Remember your settings and choices for a better experience

You can control or disable cookies through your browser settings. Some parts of our website may not function correctly if cookies are disabled in your browser settings. We do not use advertising and behavioral tracking cookies.

06 — Data Security

Data Security

We implement reasonable and industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Secure, encrypted transmission of payment information (SSL/TLS)
Restricted access to personal data on a need-to-know basis
Regular review of our data collection and storage practices

07 — Your Rights

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: You can request at any time to correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to certain legal exceptions
Opt-Out: Unsubscribe from marketing communications at any time
Portability: Receive your data in a commonly used, machine-readable format

To exercise any of these rights, please get in touch with us at info@falconapplianceservices.com. We will respond to your request within a reasonable timeframe, typically within 30 days.

08 — Third-Party Links

Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer support pages, review platforms). We are not responsible for the privacy or content of those external sites.

We recommend reviewing the privacy policies of external websites before providing any personal information.

09 — Children's Privacy

Children's Privacy

Our services are not for individuals under the age of 13. We do not collect personal information from children. If you believe a child has provided us with personal information without parental consent, please get in touch with us immediately, and we will take steps to delete such information.

10 — Policy Changes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will:

Update the “Last Updated” date at the top of this page
Notify you via email if the changes significantly affect how we handle your data
Post a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy. We request that you review this page periodically.

11 — Contact Us

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out:

Business Name: Falcon Appliance Services
Location: Abilene, TX
Email: info@falconapplianceservices.com

We are committed to resolving any privacy concerns promptly and transparently. You may expect a response within 2–5 business days.